Troubleshooting Your Game Based Assessments

About Game-Based Assessments

During your OnDemand interview, you may be asked to complete game-based assessments designed to showcase your abilities and skills. For the assessment to run correctly, your device must meet certain requirements. 

Known Display Issues

Some candidates experience display problems when completing these assessments, including:

• Distorted characters
• Blurry game elements
• Poor rendering of game components

These issues most commonly affect candidates using Chrome or Edge browsers on Windows devices with limited resources, due to how these browsers handle resource allocation.

Three Solutions for Optimal Performance

To ensure you can complete your game assessments successfully without display issues, choose one of these three recommended options:

Option 1: Use the HireVue Mobile App (Recommended)

For the best mobile experience, download the free HireVue for Candidates app:

• iOS devices: Available on the App Store
• Android devices: Available on the Google Play Store

This is our top recommendation for completing assessments on mobile devices, as the app is specifically optimized for these games.

Option 2: Use Firefox or Safari Browsers

If using a computer, complete your assessments using Firefox or Safari browsers. These browsers:

• Rely more on software/browser-based resource allocation (rather than hardware)
• Load and display games more reliably
• Don't depend heavily on your computer's hardware specifications

Option 3: Disable Hardware Acceleration in Chrome or Edge

If you prefer using Chrome or Edge, follow these steps to disable hardware acceleration:

1. Access browser system settings:
   • Chrome: Copy and paste chrome://settings/system into your address bar
   • Edge: Copy and paste edge://settings/system  into your address bar
2. Turn off hardware acceleration:
   • Under system settings, find "Use hardware acceleration when available."
   • Toggle this setting to the OFF position
3. Restart your browser:
   • Either refresh your page or completely exit and reopen your browser
   • This step is necessary for the changes to take effect

After completing these steps, you should be able to proceed with the games without experiencing blurriness or distortion.

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