If you do not hear yourself when reviewing a practice question you recorded, follow the steps below to troubleshoot the issue:

If you do not hear yourself when reviewing a practice question you recorded, follow the steps below to troubleshoot the issue:

 Please note: If your interview is a dial-in Live interview, your microphone will not be tested. If you see a US LOCAL, TOLL FREE, and an INTERNATIONAL option for phone numbers, your interview is dial-in.

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1\. Right click the **speaker icon**, typically found in the bottom-right corner of your computer screen, and select "Open Volume mixer."

![Screenshot_2021-10-17_173224.png](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/d9148c2c-b5b5-4939-b6f3-40e33937eff5/b3f5d77c-11e9-48d3-8279-add40266a35c/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3UFK2UVMZ%2F20260509%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260509T072809Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEBcaCXVzLWVhc3QtMiJHMEUCIQCb0C8KACNdAs9CKuTyMG%2BVtl1ijH6wUdqAIeF9Fbr5cwIgZNJtz7nsVWevu9jb%2BU%2Fj%2B9MdS2zuy4ZJK%2FXmTtHODikq5QUI4P%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDCS52u6kgaEYsxK1YCq5BTwPDY9CRaOVrOMAX7VSHtqPnQilpQiKrarHo1%2F7S7wavv3KnZarsUJgI7gQmjvSl6%2BAkTs71maJ84B%2BWMPR00mbTooWkKHIRXCxvkYv1vprzA6n4fZ33GNXqA8FtwqEOEs9Z4RRCgI67UOT6RW%2FebyTcjt0iNllJCIW0gs%2Ffj7O9Ub396H%2FSE4OayE8B%2Fx2ALzeWZbd1K%2Bj3sU7J5w4gQrQLbQfSn%2FxS1SGhs0d0fvts6wEPQGJuuyU89Xu%2FcyxZA4QV2pbi52mZ%2FoQ3g5gCHVZqYUYSegGWTJzaqp%2FIBZippZ%2FI9PJjeEJzbgMv0PV7MEH9%2BEY92rXb50rOX0mCk9WzjI4dpl3rcQ7fSHmvqFR7u1onwbtXlKSDwB6brRTD1FOgdbvseQBRBB2GPY5mGDXZYfRX0FQSe9DzMad48CsqBf3lqIKgsov1ccvCDlcYtxASehqtrCDJ8I0SwcKkAqkwqeuIywtvX5A6rpheJUadJvOQwybVj8xshBXk0ZLO2oqsl%2FGtnOsT9tbcAlD6R1IZmYez57plEZ3XYq2X%2F74I%2BJTj9NxKN4cmidIG5Xj5GFgKCs6xoD5eNEgWW%2F40HLSRJYTT%2BtL9o3zlG8VxZDHnrn6k7IG5i%2FV%2FZ2%2Bda1b2iInTwKShzf4K7UV95pFReUqMAqXvvGGz8iDBuq5pQHZgaUdx%2FhWrYhayyC9xKyL6%2FTqL44IHiPUypKGZYMd8eoNoTWwxM%2FnkkNuqVyECZtwrmM5LEsNeXvyFyupwwC2vl4IbsLN4kb7B0F3TUXXlfxPWqYJP9Td0e6lQbvS7SPwJ6Nr%2FUcMRbTpsuq%2FL7bSG4RpMri651MT%2Bb9wsJv4kLtYnh%2FW8V%2BjnaCJPj1P6XCyZojcrrfHI8BN%2FZfrEqvB6LFcTUOwJMVHtkWUSGAt7l4ZRbthbCPgat0wqrX7zwY6kAHkFz6fqEyHQm%2BTPd2cmSu7z22skqTr%2FS3ABN79Cy905%2F73c0izilsKDrO55HuLWrJnMWiQglLRHKGZj4p03OIpSeqewZsuRRS4362EOcz4l1uoYGQETTmW5L%2Fs0JvXDXrTdQiRZNkIPR19U1Df%2ByTzX7ChEydVfHijveHbfRZWEaUKM7%2FYz0Y%2BV9LdUVg0Zj8%3D&X-Amz-Signature=fbdbf06442cedb6c5533d2d3aed1526cc15ae24832bd88c0e29a1a3c7feb7fbf&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

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3\. Find your browser in the list of applications. Using the slider, turn the volume up for your Internet Browser.

![mceclip0.png](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/d9148c2c-b5b5-4939-b6f3-40e33937eff5/62504b23-e295-4138-a144-be889fd090f9/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3UFK2UVMZ%2F20260509%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260509T072809Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEBcaCXVzLWVhc3QtMiJHMEUCIQCb0C8KACNdAs9CKuTyMG%2BVtl1ijH6wUdqAIeF9Fbr5cwIgZNJtz7nsVWevu9jb%2BU%2Fj%2B9MdS2zuy4ZJK%2FXmTtHODikq5QUI4P%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDCS52u6kgaEYsxK1YCq5BTwPDY9CRaOVrOMAX7VSHtqPnQilpQiKrarHo1%2F7S7wavv3KnZarsUJgI7gQmjvSl6%2BAkTs71maJ84B%2BWMPR00mbTooWkKHIRXCxvkYv1vprzA6n4fZ33GNXqA8FtwqEOEs9Z4RRCgI67UOT6RW%2FebyTcjt0iNllJCIW0gs%2Ffj7O9Ub396H%2FSE4OayE8B%2Fx2ALzeWZbd1K%2Bj3sU7J5w4gQrQLbQfSn%2FxS1SGhs0d0fvts6wEPQGJuuyU89Xu%2FcyxZA4QV2pbi52mZ%2FoQ3g5gCHVZqYUYSegGWTJzaqp%2FIBZippZ%2FI9PJjeEJzbgMv0PV7MEH9%2BEY92rXb50rOX0mCk9WzjI4dpl3rcQ7fSHmvqFR7u1onwbtXlKSDwB6brRTD1FOgdbvseQBRBB2GPY5mGDXZYfRX0FQSe9DzMad48CsqBf3lqIKgsov1ccvCDlcYtxASehqtrCDJ8I0SwcKkAqkwqeuIywtvX5A6rpheJUadJvOQwybVj8xshBXk0ZLO2oqsl%2FGtnOsT9tbcAlD6R1IZmYez57plEZ3XYq2X%2F74I%2BJTj9NxKN4cmidIG5Xj5GFgKCs6xoD5eNEgWW%2F40HLSRJYTT%2BtL9o3zlG8VxZDHnrn6k7IG5i%2FV%2FZ2%2Bda1b2iInTwKShzf4K7UV95pFReUqMAqXvvGGz8iDBuq5pQHZgaUdx%2FhWrYhayyC9xKyL6%2FTqL44IHiPUypKGZYMd8eoNoTWwxM%2FnkkNuqVyECZtwrmM5LEsNeXvyFyupwwC2vl4IbsLN4kb7B0F3TUXXlfxPWqYJP9Td0e6lQbvS7SPwJ6Nr%2FUcMRbTpsuq%2FL7bSG4RpMri651MT%2Bb9wsJv4kLtYnh%2FW8V%2BjnaCJPj1P6XCyZojcrrfHI8BN%2FZfrEqvB6LFcTUOwJMVHtkWUSGAt7l4ZRbthbCPgat0wqrX7zwY6kAHkFz6fqEyHQm%2BTPd2cmSu7z22skqTr%2FS3ABN79Cy905%2F73c0izilsKDrO55HuLWrJnMWiQglLRHKGZj4p03OIpSeqewZsuRRS4362EOcz4l1uoYGQETTmW5L%2Fs0JvXDXrTdQiRZNkIPR19U1Df%2ByTzX7ChEydVfHijveHbfRZWEaUKM7%2FYz0Y%2BV9LdUVg0Zj8%3D&X-Amz-Signature=b58d5edda6a7a10e7c4a3c342f570732f5cf087d8f6a1d0421dd25c3bdff324a&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

4\. After you have followed the steps above, take another practice question.

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5\. If the audio issues continue, restart your computer and take another practice question.

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If restarting your computer doesn't resolve the issue, we recommend using a different device to take the interview. Click the following link to view our guide about supported devices: [Devices you can use to take the interview](/doc/307b3e52-1dee-4dc4-8f7d-9db701b457b7).

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Audio & Speakers Settings (Windows)

For recruiters and hiring managers, use the feature guides to learn more about each area of functionality in Hirevue.

Screen Sharing in Your Interview

CodeVue FAQ

My browser is frozen 

Completing Your Game-Based Assessment (Computer)

Practice the Interview on your Computer

Update Browser (Safari)

Camera and Microphone Access Required Error

Update Browser (Firefox)

Camera Settings (Mac/Apple)

Camera Settings (Windows)

Microphone Settings (Mac/Apple)

Microphone Settings (Windows)

Audio & Speakers Settings (Mac/Apple)

Camera in Use by Another Program Error

Update Browser (Google Chrome) 

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Archive and Unarchive a Realistic Job Preview

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For recruiters and hiring managers, review Hirevue training videos to master platform fundamentals.

Audio & Speakers Settings (Windows)

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Audio & Speakers Settings (Windows)

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