How do I upload a file with international characters?

# How do I upload a file with international characters?

When uploading candidates to a job, candidate names that contain international characters may not display correctly. This issue occurs if the candidate upload file is encoded in a non-Unicode character set. To correct this issue, the upload file must be converted to a UTF-8 encoded character set.

## To convert the upload file using Microsoft Excel 365


1. From the Job Summary page, click **Add Candidate to Job**.
2. On the Add Candidate panel, verify that the interview stage drop-down displays the correct stage. If not, select the stage that you want to add candidates to.
3. Click **Upload File**.
4. Click the link to **Download the template**.
5. Open the Excel spreadsheet and enter all candidate data.
6. When finished, click File > **Save As**.
7. From the Save As window, look to the Save as type drop-down and select **CSV UTF-8 (Comma delimited) (.csv)**.
8. Click **Save**.

Upload this new file to Hirevue and any international characters in candidates' names will appear as intended.

## To convert the upload file using Microsoft Excel 2016

When saving an Excel file, is the file type CSV UTF-8 (Comma delimited) (.csv) missing from the Save as type drop-down? Microsoft's update to Excel 2016 adds this file type to your list of options. Follow the instructions for updating Excel from the [Microsoft support website](https://support.microsoft.com/en-us/help/4011165/september-12-2017-update-for-excel-2016-kb4011165). When the update is complete, follow the instructions above to Convert using Microsoft Excel 365.

## Still having problems?

If you are not using Microsoft Excel 2016 or 365, or are still having problems, contact Hirevue Support.

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How do I upload a file with international characters?

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