**My browser is frozen** 

If your browser is frozen, try these troubleshooting steps: 

-   Refresh the page

\*Please Note: If this step does not recover your interview, you _may_ lose progress in your interview for questions that have not been uploaded. Questions up to this point should have been uploaded, however, you may have to re-record some responses. If your response submits prematurely due to a frozen browser, please see [this](/doc/276c0b97-040b-4bf5-90a4-770d2ce20f71) article. 

-   Try accessing your interview from a different browser \(Latest versions of Chrome, Safari, Firefox or Edge are all supported\). 

-   You can copy and paste your link into a new browser window, but be sure to close out of the page that is frozen. 

-   Restart your computer
-   Try clearing your browser’s cache and cookies 
-   Restart your WiFi router
-   Try switching devices. If switching to a mobile device, you can refer to [this](/doc/7c3e3c09-6336-4286-bc8f-60098a4bc81f) article on using a mobile device for your interview 

If you are already using a mobile device, see [this](/doc/096a9ece-22ad-4f7c-a6c6-99f99155eacb) article.  

If you are still experiencing trouble with your interview, get in touch with our 24/7 support team. Be sure to let us know which of the above steps you’ve taken to resolve the issue so we can help to quickly find a solution!

My browser is frozen 

For recruiters and hiring managers, use the feature guides to learn more about each area of functionality in Hirevue.

Screen Sharing in Your Interview

CodeVue FAQ

Completing Your Game-Based Assessment (Computer)

Practice the Interview on your Computer

Update Browser (Safari)

Camera and Microphone Access Required Error

Update Browser (Firefox)

Camera Settings (Mac/Apple)

Camera Settings (Windows)

Microphone Settings (Mac/Apple)

Microphone Settings (Windows)

Audio & Speakers Settings (Mac/Apple)

Audio & Speakers Settings (Windows)

Camera in Use by Another Program Error

Update Browser (Google Chrome) 

COMPUTER INTERVIEW

User Roles and Permissions

Invitation Email

Interview questions

Job Welcome Video

Reminders

Self-Register

Add stages to a job

Create jobs

Create job templates

Jobs

Jobs page

Job templates page

Job summary

Stages

Edit or remove stages

Clone jobs

Clone job templates

Documents

Foyer

Email invitations

Send for review (forwarding)

Rating and review

Work with questions

Advancement

Groups

Resources

General

Select assessment

Assessments

AI scored

AI scored comparison

AI scored recommendations

AI scored question sets

Job competencies

How to use AI scored in a job

Add AI scored questions to a stage

The science behind AI scored

AI scored question library

AI scored language support

AI scored ranked recommendations

Assessments & AI Scored

Builder

Builder page

Add Builder questions to a stage

Invite candidates to on-demand interviews

Add candidates to a stage

Candidates

Candidate details

Candidate activity

Candidates page

Import candidates to Hirevue

Add candidates to Hirevue

Archiving data

Data retention and archiving data

Data Retention & Archiving

Insights tiles

Hirevue dashboard

High priority tiles

Hirevue Dashboard

Live video virtual backgrounds

Live video experience

Live interview page

Live interview questions

Location

Live interviews

Live interview setup

Live Interviews

On-demand interview page

How to Reset an On-Demand Interview

On-demand voice interview questions

On-demand video interview questions

On-demand text interview questions

Candidate options

About on-demand interviews

OnDemand Interviews

Question Library

Question Library Import Guide

Question Library page

Question Library admin

Reviewing Interviews for Hiring Managers

Review all ratings page

Send an interview for review

Reviewer Options (On-Demand)

Review candidate interviews

Review page (on-demand interviews)

Review page (live interviews)

Review Interviews

Analytics

Analytics page

Legacy reporting

Analytics data export

Analytics export field definitions

Reporting & Analytics

Cancel or reschedule live interviews

Scheduling

Scheduling methods

Scheduling assistant

Scheduling Assistant Requests page

Schedule Interview Page

Manual scheduling

Manually schedule live interviews

Events

Events page

Create events

Configure event options Who tab

Configure event options What tab

Configure event options When tab

Configure event options Review tab

My availability

Candidate self-scheduling

Navigating and Managing Platform Features

Feature Guides

For recruiters and hiring managers, learn how to administer your Hirevue account by managing users, creating custom email templates, and setting up realistic job previews.

Application hierarchy

Add, edit, import, or deactivate user accounts

User management page

Languages

Language Hierarchy

Supported languages

Email templates

Email templates page

Edit email templates

Available Fields Reference

Email Templates

Realistic Job Previews

Realistic Job Preview Tips and Best Practices

Realistic Job Preview page

Realistic Job Preview template

Create a New Realistic Job Preview

Duplicate a Realistic Job Preview

Export and import a Realistic Job Preview

Realistic Job Preview publication status

Archive and Unarchive a Realistic Job Preview

Client Admin Guides

For recruiters and hiring managers, review Hirevue training videos to master platform fundamentals.

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