---
title: "My browser is frozen"
description: "My browser is frozen"
canonical_url: "https://recruiter-help.hirevue-app.com/articles/my-browser-is-frozen-Wo8gbNYTV5"
md_url: "https://recruiter-help.hirevue-app.com/articles/my-browser-is-frozen-Wo8gbNYTV5.md"
---
# My browser is frozen

**My browser is frozen** 

If your browser is frozen, try these troubleshooting steps: 

-   Refresh the page

\*Please Note: If this step does not recover your interview, you _may_ lose progress in your interview for questions that have not been uploaded. Questions up to this point should have been uploaded, however, you may have to re-record some responses. If your response submits prematurely due to a frozen browser, please see [this](/articles/276c0b97-040b-4bf5-90a4-770d2ce20f71) article. 

-   Try accessing your interview from a different browser \(Latest versions of Chrome, Safari, Firefox or Edge are all supported\). 

-   You can copy and paste your link into a new browser window, but be sure to close out of the page that is frozen. 

-   Restart your computer
-   Try clearing your browser’s cache and cookies 
-   Restart your WiFi router
-   Try switching devices. If switching to a mobile device, you can refer to [this](/articles/7c3e3c09-6336-4286-bc8f-60098a4bc81f) article on using a mobile device for your interview 

If you are already using a mobile device, see [this](/articles/096a9ece-22ad-4f7c-a6c6-99f99155eacb) article.  

If you are still experiencing trouble with your interview, get in touch with our 24/7 support team. Be sure to let us know which of the above steps you’ve taken to resolve the issue so we can help to quickly find a solution!