---
title: "Issues with Allowing Access to Camera and Microphone on a Mobile Device"
description: "HireVue needs to access your camera and microphone for you to be able to complete your interview."
canonical_url: "https://recruiter-help.hirevue-app.com/articles/issues-with-allowing-access-to-camera-and-microphone-on-a-mobile-device-sEHNuZdB6E"
md_url: "https://recruiter-help.hirevue-app.com/articles/issues-with-allowing-access-to-camera-and-microphone-on-a-mobile-device-sEHNuZdB6E.md"
---
# Issues with Allowing Access to Camera and Microphone on a Mobile Device

HireVue needs to access your camera and microphone for you to be able to complete your interview.
Please follow these steps to allow access through your device's settings:

## Apple settings

1\. Find and open **Settings**.

### ![Settings.PNG](https://recruiter-help.hirevue-app.com/api/attachments.redirect?id=73b5ca30-2258-457a-a869-db3e27a9e964)

2\. In your Settings, scroll down until you find the **HireVue app** and tap on it.

![hirevue.PNG](https://recruiter-help.hirevue-app.com/api/attachments.redirect?id=33096997-e633-478e-bf9d-981af3dadc31)

3. Microphone and Camera should be toggled On \(shows green like the image below\). If off, tap the button to toggle it to the **On** position.

![image-0.jpeg](https://recruiter-help.hirevue-app.com/api/attachments.redirect?id=ef3eda84-7f63-48fb-8d97-949a8fe85b37)

## 
Android settings

1. Find and open your Settings on your Android device. In your Settings, select Apps.

![20200825_090533.jpg](https://recruiter-help.hirevue-app.com/api/attachments.redirect?id=e2471716-bb8c-49e1-be68-15213c9e5694)

2. In Apps, find the **HireVue app** and tap on it.

|     |     |
| :--- | :--- |
| ![.apps.PNG](https://recruiter-help.hirevue-app.com/api/attachments.redirect?id=24bc1424-367f-43d8-a683-78f888febd1a) | ![20200825_090413.jpg](https://recruiter-help.hirevue-app.com/api/attachments.redirect?id=7fc44a56-2f28-4bfe-9d86-df8f745f5d02) |

3. In the HireVue app info screen, tap on the **Permissions** section.

![.permissions.PNG](https://recruiter-help.hirevue-app.com/api/attachments.redirect?id=5862b8da-30e9-4829-9edd-9f2679e7bf47)

4\. Click into 'Camera' and 'Microphone' to make sure access is set to 'Allow' for both:

|     |     |     |
| :--- | :--- | :--- |
| ![Screenshot_20200825-090252_Permission_controller.jpg](https://recruiter-help.hirevue-app.com/api/attachments.redirect?id=f8d99bbc-6724-4089-9aa8-b6dd0f7ff857) | ![Screenshot_20200825-090307_Permission_controller.jpg](https://recruiter-help.hirevue-app.com/api/attachments.redirect?id=8295a57c-f7fd-4218-bc5c-2af23b80b3f2) | ![Screenshot_20200825-090311_Permission_controller.jpg](https://recruiter-help.hirevue-app.com/api/attachments.redirect?id=af599179-c268-43cc-92db-5d3098003f03) |

 

__Please note:__ If the issue persists after following these steps, restart your device and try again. If the camera and microphone continue to not work, you will need to use a different device for the interview.