---
title: "Interview Upload Issues"
description: "Troubleshooting Interview Upload Issues"
canonical_url: "https://recruiter-help.hirevue-app.com/articles/interview-upload-issues-GbzJlsGfSj"
md_url: "https://recruiter-help.hirevue-app.com/articles/interview-upload-issues-GbzJlsGfSj.md"
---
# Interview Upload Issues

### Troubleshooting Interview Upload Issues

If your HireVue interview responses are stuck during upload due to connection interruptions, follow these troubleshooting steps based on the device you're using.

#### Browser-Based Interview \(Computer\)

Try these solutions in order:

1.  **Refresh the interview page**
    -   This often resolves temporary connection issues
2.  **Restart your modem/router**
    -   Unplug your modem and router for 30 seconds
    -   Plug them back in and wait for full reconnection
    -   Return to your interview
3.  **Connect to a different network**
    -   Switch to a more stable connection if available
    -   Try a mobile hotspot if other networks aren't accessible

#### Browser-Based Interview \(Mobile Device\)

If you're using a mobile browser for your interview:

1.  **Refresh the interview page**
    -   Tap the refresh icon in your browser
2.  **Switch connection types**
    -   If on WiFi, try switching to cellular data
    -   If on cellular data, try connecting to a WiFi network
3.  **Restart your device**
    -   Power off your device completely
    -   Turn it back on and reopen your interview

### HireVue Mobile App Upload Issues

If your upload is stuck in the HireVue for Candidates app:

1.  **Force close the app** \(don't worry, your interview data remains on your device\)
    -   **On iPhone/iPad:**
        -   Double-press the Home button \(or swipe up from bottom on newer models\)
        -   Find the HireVue app in the app switcher
        -   Swipe up on the app to close it
    -   **On Android:**
        -   Go to Settings → Applications → Manage Applications
        -   Find and select the HireVue app
        -   Tap "Force Stop"
2.  **Reopen the app**
    -   The upload should automatically resume
3.  **Additional solutions if the problem persists:**
    -   Switch connection types \(from WiFi to cellular or vice versa\)
    -   Close all other apps running in the background
    -   Restart your device completely, then reopen the app

## Important Warning

> **CAUTION: Do NOT uninstall the HireVue app while uploads are pending.** Uninstalling may cause you to lose your recorded responses, requiring you to re-record missing questions.

Once your upload completes successfully, your interview will be marked as complete and the recruiter will be automatically notified.