Experiencing a platform outage or issue? Check out our Hirevue Status page for real time updates. Don't see an incident listed, but experiencing technical issues? Submit a ticket with our Support team here.

Experiencing a platform outage or issue? Check out our [Hirevue Status](https://status.hirevue.com/) page for real time updates. Don't see an incident listed, but experiencing technical issues? Submit a ticket with our Support team [here](https://status.hirevue.com/).


Hirevue Incident Status

Frequently asked questions from recruiters and hiring managers.

Can a candidate make multiple interview recordings and select the best one?

How am I notified if a candidate or interviewer declines an invitation?

How am I notified if a candidate reschedules an interview?

How can I export information about my candidates and jobs?

How do I set the retake policy for an assessment?

How do I share my calendar?

How do I upload a file with international characters?

Managing Interview Deadlines

What happens if an interview runs long?

What is a submission deadline?

Why can't I find a pre-existing candidate in the system?

Why should I set a stage expiration?

General

FAQs

Add AI scored questions to a stage

AI scored

AI scored comparison

AI scored language support

AI scored question library

AI scored question sets

AI scored ranked recommendations

AI scored recommendations

Assessments

How to use AI scored in a job

Job competencies

Select assessment

The science behind AI scored

Assessments & AI Scored

Add Builder questions to a stage

Builder

Builder page

Add candidates to a stage

Add candidates to Hirevue

Candidate activity

Candidate details

Candidates

Candidates page

Import candidates to Hirevue

Invite candidates to on-demand interviews

Audio & Speakers Settings (Mac/Apple)

Audio & Speakers Settings (Windows)

Camera and Microphone Access Required Error

Camera in Use by Another Program Error

Camera Settings (Mac/Apple)

Camera Settings (Windows)

CodeVue FAQ

Completing Your Game-Based Assessment (Computer)

Microphone Settings (Mac/Apple)

Microphone Settings (Windows)

My browser is frozen 

Practice the Interview on your Computer

Screen Sharing in Your Interview

Update Browser (Firefox)

Update Browser (Google Chrome) 

Update Browser (Safari)

COMPUTER INTERVIEW

Archiving data

Data retention and archiving data

Data Retention & Archiving

Add stages to a job

Advancement

Clone job templates

Clone jobs

Create job templates

Create jobs

Documents

Edit or remove stages

Email invitations

Foyer

Groups

Interview questions

Invitation Email

Job summary

Job templates page

Job Welcome Video

Jobs

Jobs page

Rating and review

Reminders

Resources

Self-Register

Send for review (forwarding)

Stages

User Roles and Permissions

Work with questions

High priority tiles

Hirevue dashboard

Insights tiles

Hirevue Dashboard

Live interview page

Live interview questions

Live interview setup

Live interviews

Live video experience

Live video virtual backgrounds

Location

Live Interviews

Navigating and Managing Platform Features

About on-demand interviews

Candidate options

How to Reset an On-Demand Interview

On-demand interview page

On-demand text interview questions

On-demand video interview questions

On-demand voice interview questions

OnDemand Interviews

Question Library

Question Library Import Guide

Question Library page

Analytics

Analytics data export

Analytics export field definitions

Analytics page

Legacy reporting

Reporting & Analytics

Review all ratings page

Review candidate interviews

Review page (live interviews)

Review page (on-demand interviews)

Reviewer Options (On-Demand)

Reviewing Interviews for Hiring Managers

Send an interview for review

Review Interviews

Cancel or reschedule live interviews

Candidate self-scheduling

Configure event options Review tab

Configure event options What tab

Configure event options When tab

Configure event options: Who tab

Create events

Events

Events page

Manual scheduling

Manually schedule live interviews

My availability

Schedule Interview Page

Scheduling

Scheduling assistant

Scheduling Assistant Requests page

Scheduling methods

Feature Guides

Step 2: Define stages

Step 4: Review and manage

Training Resources

Available Fields Reference

Edit email templates

Email templates

Email templates page

Email Templates

Add, edit, import, or deactivate user accounts

Application hierarchy

Language Hierarchy

Languages

Supported languages

User management page

Archive and Unarchive a Realistic Job Preview

Create a New Realistic Job Preview

Duplicate a Realistic Job Preview

Export and import a Realistic Job Preview

Realistic Job Preview page

Realistic Job Preview publication status

Realistic Job Preview template

Realistic Job Preview Tips and Best Practices

Realistic Job Previews

Client Admin Guides

Guide

Recruiter

Hirevue Incident Status

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