# Email templates

Hirevue uses customizable email templates to generate email invitations for candidates who are added to interview stages. Email invitations provide candidates with basic information about the interview process, as well as a link that they can click to begin their interview.

Email templates contain a combination of text and available fields. Available fields $also known as merge fields$ are variables for system data that are used to customize emails.

For example, the default on-demand video email invitation template includes the Company Name field $displayed as \${Customer.Name} within the email template editor$ in the subject line. When emails are generated, Hirevue substitutes the client's name for the merge field, resulting in a personalized candidate experience.

Client Administrators can use the Email Template functionality within Hirevue to

-   Determine which areas of the email template $if any$ [recruiters can edit within the interview stage](https://hirevuehelpcenter.zendesk.com/hc/en-us/articles/45490708517908)
-   Preview mobile and desktop versions of emails produced from the template.
-   Select standard or branded designs.
-   Easily edit both static text and available fields within email elements $header, body, closing and support$ of English and translated templates.
-   Reset customized English and translated email templates to the default configuration.

\

## Editing Email Templates

As a client administrator with appropriate permissions, you can use the Email Templates page under the Resources menu to edit email templates. When you edit an email template, you can change general template settings, such as

-   Whether you want to use a branded or standard email design
-   What sections of the template can be [edited by recruiters at the job interview stage](https://hirevuehelpcenter.zendesk.com/hc/en-us/articles/45490708517908), and
-   The language that you want to use for emails sent using this template.

You can also edit the content and variables used for the various sections of each email created using this template $for example, Header, Body, Call to Action button, Closing, and Support$.

For more information about each area that you can edit within an email template, and how the resulting emails are displayed based on your edits, see [Edit email templates](/doc/f113a892-0a6b-431b-9797-490931f9a1f0) .

## Available Email Templates

Email templates are available for all interview types. Some interview types $for example On-Demand Text and Live Video, Voice, and In Person$ have two email templates, each template targeted towards a specific audience.

Available email templates are listed as cards within the [Email Templates page](/doc/d791b0d9-165d-41b4-bb88-688d40bb7943). Each card displays

-   Template name
-   Text and an icon that indicates the interview type for which it is intended, and
-   Indicator that identifies the email recipient $for example, Candidate, Interviewer, or Recruiter$.

The following example illustrates an email template that is used to send interview invitations to candidates to participate in On-Demand Voice interviews.

![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/634ebdf6-3c6d-407f-94a2-ac567d4f99e3/0afb7b69-b524-4b96-b5cf-418ede7c05cd/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3ZCEYRRF7%2F20260509%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260509T062512Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEBEaCXVzLWVhc3QtMiJGMEQCICqpFPX6C%2FTih4qk%2B%2FZYzdUlPBcDCklroBgoUdgccmBNAiAQGzN7A9BgJ4bkzsowXXW3TZs9ptDs7hBl71f%2FBsmfACrlBQja%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F8BEAIaDDMwODEyNTk3NTI4NyIMkzi4Ouflm8uMMJpgKrkFStbbKncw0NLrOBk%2Ff%2FRoTrgdSx4Wl3Shxjxc%2FcjFk12kybnr7dxuT3ryZ%2BuODW4NSHKpBv1e5H5wjXJj2Sj1W5iEliHsewEQf4mFJwFCEXHjRODwJk6eSK8%2F8n%2BTIQ5PQ6TIu%2F%2FAsKMOPfd%2BaIvSWSiW5Vg%2F6ZpO3kg%2FlDYz5Mm9UqwIR4HEjqSt7aS23xdXU9gavdPWgsjq7052z10RKAOw3cG50pbfsI4pvx5PB07Wx5qLuIN8pCX4y9q0npuAzFL%2FqFqyJnjpcKIyoZHqOJbeFjojkJZ34EVUOTYth5tO3Bgjg0vgKlQpeO1sEgrREpxOSCHoUYsxYatObWCM17%2FTtkjRbqr4gfTMl8kzenEpOxIiwWSPgNxTK1Uobl%2FKvQRJ10muq4uJxSqPI5Clkv9FpAwMG5VjReKEwYas%2B%2FKgFYWmwDteCZj034qXlp6cFw8BCAJBgSQZP%2FAvfyenH2S7fDsfSFEOxyl5dPOqrYv60yk6WXGl35jE%2FhVmRTDGtV45pP%2FZMbij9E6YiPbEYjcOiSAilmQQOSwQtWeaiTSv6hl%2F9wWJW%2Br%2BWDhTAix51FohNGpu99MlEGQXUGLJgqh1rwjr0vbNcsG1bvGmgygR1g9xaUelQ0CQlwa9rWymraaH8pNmFqXnHVjy4w1YYB11JqgJg70zE70OxDInndvjMj97%2BJNFk9wJuGgFsWvkXzHIrayjIGPO5acGIAKwXopdCbuGfSyQR18nC%2BVdjGSCI1Q43aJsnnF65%2BLBjzf2yPY3O0usQHz9icM6TRtZBNs1tR8lvDSeb33uAGizcDYoorjd7W3D0wvwjSMtjRfwLMAAHvRQjemYtLBWkvz7UVcrH%2BpibkAd2QhyaEap9RUA6tFG%2FFq6vr2V3WRH%2B3eEm%2FKs9WepEkD4zu7IfXbSsgk4NMPh7A%2FnUzCOjPrPBjqRAQV%2Fb4%2BH8M5HxgDH2ZCTbnyb3CppxrkSqgsKMWJJIxpDk9jM8hs1iRq0w7RACQoaRvRNeaG6KHUTxlXjgQPC%2BcxhkF7qe64xhReuzyHBVFCvqxckjIkV2uyjw3gJy1NdWcw3FY8hXRBOKNQ0Ur77bkgyXF8Itbr3LcqwRfqgwejdUFdslMoWpud1yoF8hoh56t4%3D&X-Amz-Signature=1f15d97e3a0e1a612336a07e9dd5aab3ca08646f009eaa3c338fd0d4bccc8daa&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### On-Demand Video

Invitation sent to candidates to complete an On-Demand Video interview.

### On-Demand Voice

Invitation sent to candidates to complete an On-Demand Voice interview.

### On-Demand Text $SMS sent and SMS not sent$

Invitations sent to candidates to complete an On-Demand Text interview. There are two email templates associated with On-Demand Text interviews:

-   **SMS not sent**: Invitation sent to candidates to complete an On-Demand Text interview using their web browser.
-   **SMS sent**: Invitation sent to candidates to complete an On-Demand Text interview using either their web browser or by responding to questions sent via text message to their mobile device.

### Live Video $Candidate and Hiring Manager$

There are two email templates associated with Live Video interviews: one directed towards candidates and the other towards hiring managers $interviewers or recruiters$.

-   **Candidate**: Invitation sent to candidates to participate in a Live Video Interview. Use this template to provide candidates with information they will need to participate in the interview, for example how to prepare for the interview.
-   **Interviewer or Recruiter**: Invitation sent to interviewers to conduct a Live Video interview with a candidate. Use this template to provide hiring managers with information that you don't want the candidate to see, such as how to prepare for the interview using company guidelines or how to access the network or tools they need to participate in the interview.

### Live Voice $Candidate and Hiring Manager$

There are two email templates associated with Live Voice interviews: one directed towards candidates and the other towards hiring managers $interviewers or recruiters$.

-   **Candidate**: Invitation sent to candidates to participate in a Live Voice Interview. Use this template to provide candidates with information they will need to participate in the interview, for example how to prepare for the interview.
-   **Interviewer or Recruiter**: Invitation sent to interviewers to conduct a Live Voice interview with a candidate. Use this template to provide hiring managers with information that you don't want the candidate to see, such as best practices for getting the most out of candidate interviews.

### Live In Person $Candidate and Hiring Manager$

There are two email templates associated with In Person interviews: one directed towards candidates and the other towards hiring managers $interviewers or recruiters$.

-   **Candidate**: Invitation sent to candidates to participate in an In Person Interview. Use this template to provide candidates with information they will need to participate in the interview, for example directions to the interview location and names of people to ask for when they arrive.
-   **Interviewer or Recruiter**: Invitation sent to interviewers to conduct an In Person interview with a candidate. Use this template to provide hiring managers with information that you don't want the candidate to see, such as best practices for getting the most out of candidate interviews.

Email templates

For recruiters and hiring managers, learn how to administer your Hirevue account by managing users, creating custom email templates, and setting up realistic job previews.

Application hierarchy

Add, edit, import, or deactivate user accounts

User management page

Languages

Language Hierarchy

Supported languages

General

Email templates page

Edit email templates

Available Fields Reference

Email Templates

Realistic Job Previews

Realistic Job Preview Tips and Best Practices

Realistic Job Preview page

Realistic Job Preview template

Create a New Realistic Job Preview

Duplicate a Realistic Job Preview

Export and import a Realistic Job Preview

Realistic Job Preview publication status

Archive and Unarchive a Realistic Job Preview

Client Admin Guides

For recruiters and hiring managers, use the feature guides to learn more about each area of functionality in Hirevue.

Screen Sharing in Your Interview

CodeVue FAQ

My browser is frozen 

Completing Your Game-Based Assessment (Computer)

Practice the Interview on your Computer

Update Browser (Safari)

Camera and Microphone Access Required Error

Update Browser (Firefox)

Camera Settings (Mac/Apple)

Camera Settings (Windows)

Microphone Settings (Mac/Apple)

Microphone Settings (Windows)

Audio & Speakers Settings (Mac/Apple)

Audio & Speakers Settings (Windows)

Camera in Use by Another Program Error

Update Browser (Google Chrome) 

COMPUTER INTERVIEW

User Roles and Permissions

Invitation Email

Interview questions

Job Welcome Video

Reminders

Self-Register

Add stages to a job

Create jobs

Create job templates

Jobs

Jobs page

Job templates page

Job summary

Stages

Edit or remove stages

Clone jobs

Clone job templates

Documents

Foyer

Email invitations

Send for review (forwarding)

Rating and review

Work with questions

Advancement

Groups

Resources

Select assessment

Assessments

AI scored

AI scored comparison

AI scored recommendations

AI scored question sets

Job competencies

How to use AI scored in a job

Add AI scored questions to a stage

The science behind AI scored

AI scored question library

AI scored language support

AI scored ranked recommendations

Assessments & AI Scored

Builder

Builder page

Add Builder questions to a stage

Invite candidates to on-demand interviews

Add candidates to a stage

Candidates

Candidate details

Candidate activity

Candidates page

Import candidates to Hirevue

Add candidates to Hirevue

Archiving data

Data retention and archiving data

Data Retention & Archiving

Insights tiles

Hirevue dashboard

High priority tiles

Hirevue Dashboard

Live video virtual backgrounds

Live video experience

Live interview page

Live interview questions

Location

Live interviews

Live interview setup

Live Interviews

On-demand interview page

How to Reset an On-Demand Interview

On-demand voice interview questions

On-demand video interview questions

On-demand text interview questions

Candidate options

About on-demand interviews

OnDemand Interviews

Question Library

Question Library Import Guide

Question Library page

Question Library admin

Reviewing Interviews for Hiring Managers

Review all ratings page

Send an interview for review

Reviewer Options (On-Demand)

Review candidate interviews

Review page (on-demand interviews)

Review page (live interviews)

Review Interviews

Analytics

Analytics page

Legacy reporting

Analytics data export

Analytics export field definitions

Reporting & Analytics

Cancel or reschedule live interviews

Scheduling

Scheduling methods

Scheduling assistant

Scheduling Assistant Requests page

Schedule Interview Page

Manual scheduling

Manually schedule live interviews

Events

Events page

Create events

Configure event options Who tab

Configure event options What tab

Configure event options When tab

Configure event options Review tab

My availability

Candidate self-scheduling

Navigating and Managing Platform Features

Feature Guides

For recruiters and hiring managers, review Hirevue training videos to master platform fundamentals.

Email templates

Share

Share

Email templates

Share

Share