Review candidate interviews

When you review candidate interviews, you assess and rate on-demand and live candidate interviews using rating and review tools, and then use those ratings to prioritize or advance the most successful candidates.

Understand the evaluation form (focus areas, ratings, and navigation)

In many interview types, the review experience includes an evaluation form (sometimes shown as an interview guide) made up of questions or focus areas (for example, competencies such as Integrity or Teamwork).

• For each focus area, review the description and the rating scale shown. Scales vary by configuration; for example, you may see labels such as Not Demonstrated through Exceeds Expectations, Poor/Fair/Exceptional, Qualified/Not Qualified, or a numeric scale.

  • Example 5-point scale: 1 – Not Demonstrated through 5 – Exceeds Expectations.

• Evaluation guides are often organized into sections such as Interview Overview, Welcome, Scheduling Discussion, and job-specific competencies (for example, Integrity, Teamwork, and Role Play). Section names vary by job and configuration.

• Select the rating that best reflects the candidate’s performance (often using a radio button selection).

• As you complete items, a checkmark may appear next to the focus area/section in the left-hand navigation to indicate it’s complete.

• Move through the form using:

  • The left-hand navigation list (if enabled), and/or

  • Next/Next Question and Previous Question.

• After all required focus areas are rated, you typically reach a final evaluation summary where you can submit your review or use Save & Finish Later to return later.

Quick steps: review a candidate’s recorded on-demand interview (question-by-question)

Use this workflow when you need the basic, on-screen steps to watch a candidate’s recorded responses and move between questions.

1. From the candidate list within the job stage, select the candidate’s name to open their submission/summary.

2. On the candidate’s summary page, select Begin Review to start the evaluation.

3. The first interview question displays with the candidate’s recorded response.

4. Use the embedded player to watch (or listen to) the response.

5. Provide a rating and any written feedback for the response (if enabled for your interview).

6. Use Next Question (bottom-right) to proceed, or Previous Question to go back.

7. When finished, select Return to Job (top-left) to go back to the candidate list.

   • The candidate’s status may update to Review Completed (wording may vary by configuration).

Quick steps: complete an interview evaluation form (Begin Review → Evaluate Candidate)

Use this workflow when you’re already on the candidate/interview details page (or candidate profile page) and need to work through the evaluation form question-by-question.

1. From the candidate’s detail/interview page, select Begin Review (or Start Guide, if shown).

2. The system displays a series of questions/sections from the interview.

   • Depending on your interview, you may see section names such as Computer Skills and Customer Service.

3. For each question/section:

   1. Review the candidate’s response.

   2. Enter/select your rating.

      • The rating area may be labeled Rating / Feedback or How would you rate this response? (wording varies).

   3. (Optional) Add notes in Feedback / Comments.

   4. Select Next/Next Question to save and continue.

4. Repeat until you reach the end of the questionnaire.

5. After the last question/section, select Evaluate/Evaluate Candidate to open the final evaluation screen.

6. On Evaluating the candidate:

   • (Optional) Add overall notes in Overall Feedback/Comments.

   • Choose your overall recommendation: Yes, I Recommend or No, I Do Not Recommend.

   • (If enabled) select an overall Star Rating.

7. Select Submit Feedback.

8. When prompted, confirm submission.

   • You may see a confirmation message such as: “Ready to submit your overall review? Once submitted, your ratings cannot be changed.” Select Yes to finalize.

9. After submission, you’re returned to the candidate profile/details page and a confirmation message is displayed (for example, “Your review for the candidate has been submitted.”).

Quick steps: evaluate a candidate and submit feedback

Use these steps when you’ve finished reviewing a candidate’s submitted responses and just need to record your overall evaluation.

1. Open the candidate’s interview/assessment and review their submitted responses.
2. Click Evaluate Candidate (typically at the bottom-right of the page).
3. On Evaluating the candidate (or Overall Rating / Feedback), select an overall Star Rating (often 1–5).
4. Choose your overall recommendation: Yes, I Recommend or No, I Do Not Recommend.
5. Click Submit Feedback, then confirm submission when prompted.

After you submit, you’re typically returned to the interview details/summary page and the action button may change to See Review.

Find interviews that need review (Review/Reviews page)

Some Hirevue configurations provide a Review (or Reviews) page that lists candidate interviews assigned to you or needing review.

1. From the main dashboard, open Review (or Reviews) to see a list of candidates/interviews.

2. Review the candidate list. The list is typically displayed in a table with columns such as Candidate/Name, Job/Job Title, Type, Interview Date, and Rating (columns vary by configuration).

3. (Optional) Use filtering and sorting to find the right candidate faster.

   • Some tables let you filter under each column header.

   • Some tables let you sort by selecting a column header.

   • Example: sort by Question Score (if that column is available) to prioritize reviews.

4. Select a candidate’s name to open the interview details/summary page.

5. If shown, select Begin Review to start the evaluation.

6. Complete all required questions/sections, then submit your evaluation.

Switch between candidates while reviewing (candidate drop-down)

If the candidate summary/review page includes a candidate selector at the top, you can switch to another candidate without returning to the full list.

1. On the candidate summary/review page, locate the drop-down at the top that shows the current candidate’s name.
2. Select the drop-down to open the list of candidates.
3. Select the candidate you want to review.
4. The page refreshes to show the selected candidate’s summary so you can continue reviewing.

To review candidate interviews

1. If you have not already done so, open the interview stage that contains the interview you want to review.

   1. Click Jobs on the main Hirevue menu bar.
   2. On the Jobs page, click the job that you want to open. The job opens in the Job Summary view.
   3. On the Progress Bar, select the interview stage that contains the interview you want to review.

2. On the candidate card for the candidate:

   • For on-demand interviews, click the action menu , and then select See Interview.

   • For live interviews, click View Candidate Details, then select the interview you wish to review.

3. Review the interview and complete the evaluation.

   • If your interview is configured for question-level rating, use the question-by-question flow:

     1. Click Begin Review (or Start Guide) to start the evaluation.

     2. Work through any interview guide sections that appear (for example, a Preparation Checklist or an Outline for Opening the Interview), then click Next/Next Question to continue.

        • Depending on configuration, you may also be able to navigate using the left-hand section list (for example, Interview Overview, Welcome, Scheduling Discussion, or job-specific competency sections).

     3. For each question/section:

        1. Review the question’s scenario and the key actions/behaviors expected in a response.

        2. Scroll to the Rating / Feedback section to see the evaluation criteria.

           • Criteria are often grouped into categories such as Unacceptable, Acceptable, and Exceptional, with behavioral indicators for each.

           • Some forms use a 1–5 scale, such as Unacceptable (1) through Exceptional (5).

           • Some configurations use Qualified/Not Qualified.

           • In some configurations, the rating prompt is labeled How would you rate this response?

        3. Select the most appropriate rating (often by selecting a radio button).

        4. (If available) Enter written feedback in Feedback / Comments.

        5. Click Next/Next Question (or Previous Question, if available) and repeat until all questions/sections are rated.

     4. If a Scoring Legend section is included, confirm you reviewed the legend/criteria (for example, select an option such as Yes, I reviewed the scoring legend).

     5. After the last question, you may see a page such as Post-Interview Instructions.

     6. Select Evaluate Candidate (button label may vary) to proceed to the overall evaluation/summary.

        • Depending on configuration, you may land on a summary page that still shows a status such as Review Required until final submission is completed.

        • If you don’t see the Evaluating the candidate tab, select Evaluating the Candidate from the left-hand navigation (if available).

   • Provide your overall evaluation on the Evaluating the candidate page/tab:

     1. (If available) Select the Star Rating (typically 1–5) to rate the candidate and add overall comments/notes.
     2. In Overall Feedback/Comments, add your summary thoughts and justification (if available).
     3. In Would you recommend this candidate?, select your overall recommendation (for example, Yes, I Recommend or No, I Do Not Recommend).

   Note: For more information about the On-Demand interview review page, see Review page (on-demand interviews).

4. Click Submit Feedback (or Submit).

5. When the confirmation dialog appears (warning that ratings/feedback can’t be changed), click Yes to finalize submission.

6. After you submit your review:

   • You cannot change any of your feedback.

   • The candidate’s profile/interview record reflects your recommendation.

   • A success banner/message confirms that your review has been submitted.

   • You may be returned to the interview details/summary page.

   • If available, the main action button will change to See Review so you can view your completed review.

   • If the interview stage is configured to automatically advance candidates based on review, then they may or may not advance as a result of your review. For more information, see Advancement.

Troubleshoot submission errors (required sections incomplete)

If you see an error when submitting (for example, “Sorry, we are unable to submit your feedback”, “Complete all required reviews”, or similar wording), at least one question/competency section still needs a rating and/or required feedback.

1. Return to the review navigation/summary (often by selecting Interview). This opens the list of questions/sections, typically in a left-hand navigation panel.

2. In the list, locate any incomplete section.

   • Depending on configuration, incomplete sections may be marked Review Required, may show red “required” indicators, and/or may be missing a checkmark.

3. Select the incomplete section to navigate directly to it.

4. Provide the missing rating and any required comments/fields.

5. Confirm the section now shows as complete (for example, it displays a checkmark instead of Review Required). If your configuration shows an overall score, it may update after the missing section is completed.

6. Return to Evaluating the candidate.

7. Select Submit Feedback again.

8. When the confirmation dialog appears, click Yes to finalize.

If you see an error such as “An unexpected error occurred,” re-check that all required sections are complete and try submitting again after a short wait (it may be a temporary system issue).

If you want to

• Invite hiring managers to review this candidate, see Send an interview for review.

• Review all ratings submitted for this candidate, see Review ratings for candidate interviews.