Rating and review

Rating and review lets you assess and rate on-demand and live candidate interviews using stars and review tools, and then use those ratings to prioritize or advance the most successful candidates. You can review:

• On-demand interviews when candidates submit their interviews.

• Live interviews either during the interview or once the interview is complete. To review candidates during the interview, hiring managers can click the link in their email invitation to access the interview page, where they can view the interview questions and submit their rating and review. If live interviews are recorded, then reviewers can review recordings from the completed interviews prior to submitting their feedback.

Depending on your application configuration, you can review and rate interviews at either the interview level or the question level. If you review at the:

• Interview level, then reviewers can use the rating and review tools within the interview page to submit their feedback on the candidate interview as a whole.

• Question level, then reviewers can use the rating and review tools available within each question to submit their feedback on how the candidate responds to each question in the interview. When reviewers submit their reviews, HireVue averages the ratings for all questions in the interview to generate an overall average rating for the candidate. The average rating is used as the interview level rating, and is visible on the candidate card and in the Review All Ratings page.

  Note: Overall recommendation is available at the interview level. Stars is available at both the interview level and the question level.

Evaluate a candidate (end-to-end steps)

The exact labels vary by configuration (for example, you may see Next instead of Next Question, or Submit Feedback instead of Submit), but the overall workflow is typically the same.

1. Open the candidate/interview you want to review (for example, from a candidate list, stage page, or a link you received by email).

2. Start the review (for example, select Begin Review or Start Guide, if shown).

3. Review and rate each question or competency:

   • Use the list/navigation (often on the left) to select a question, or use Next/Next Question to move through items in order.

   • Read any rating guidance shown for the question.

   • Select the rating that best matches the candidate’s response (for example, Meets Expectations, Needs Improvement, or a numeric/1–5 scale).

   • (Optional) Enter question-level notes/comments if available.

4. After rating all required questions/sections, open the overall evaluation area (often labeled Evaluating the candidate).

5. Provide overall feedback:

   • Select an overall Star Rating (if enabled).

   • Enter your final notes in Overall Feedback/Comments (if enabled).

   • Select your overall recommendation (for example, Yes, I Recommend or No, I Do Not Recommend).

6. Select Submit/Submit Feedback to finalize.

7. When prompted, confirm the submission (for example, select Yes).

Note: After submission, you typically can’t change your ratings/comments unless a recruiter or administrator resets the review.

Rate a candidate’s responses to individual questions (Rating / Feedback)

Use these steps when you are rating a candidate’s answer to a specific question within an interview evaluation/interview guide. Proper rating helps support a consistent and fair assessment.

1. Open the question/section you want to rate.

2. Review the guidance provided for that question/section (for example, a scenario, key actions, and behavioral questions) to understand the evaluation criteria.

3. Scroll to the Rating / Feedback section.

4. Review the available rating options. Depending on how the evaluation was configured, you may see:

   • A binary choice, such as Qualified / Not Qualified, or

   • A multi-point scale (for example, Unacceptable (1), Acceptable (3), Exceptional (5)).

5. Read the descriptions for each rating level (if shown) and select the rating that best matches the candidate’s response.

   • A checkmark may appear to confirm your selection and/or indicate the question is complete.

6. (Optional, if available) Add written notes in the Feedback / Comments box to provide more context for your rating.

7. Use Next/Next Question (or select another item from the list) to continue through the remaining questions.

How it works

When candidates submit their on-demand interviews or complete their live interviews, you can select available options within the candidate card to:

Review the interview yourself

Select See Responses to view the recorded interview, and then use the stars, recommendation tools, and notes field to submit your feedback.

If licensed, candidate On-demand video and On-demand phone response transcriptions may be displayed next to the question.

Send the interview to hiring managers for review

Client Administrators and Recruiters can select Send for Review to send the candidate review to hiring managers and request that they provide their feedback. Hiring managers can click a link within the email notification to view the interview page for the selected candidate, where they can use the stars, recommendation tools, and notes field to submit their feedback.

If hiring managers are invited to live interviews, they can always access review tools from within their email invitation; they do not need to be invited to review.

Hiring managers can only view their assigned candidate's interviews until reviewed by them; they do not have access to other candidate records or functionality within Hirevue. Once reviewed, Hiring Managers can no longer see the candidate's submission.

When reviewers submit their reviews, Hirevue generates a running average of the stars and recommendation reviews for the candidate. Recommendation ratings are rounded to the positive. For example, if only one out of two ratings for a live interview is to recommend the candidate, then the average rating will be Recommend.

Rating & Review Filter

Use the Rating & Review filter on the Interview Stage page to display only those candidates that achieve a specific review or rating. You can choose to show candidates that earned a specific star rating, or that are recommended or not recommended for hire.

This example shows an on-demand interview stage filter that is configured to display only those candidates that earned four or five stars, and are recommended for hire.

Candidate card

Access the candidate card from the Interview stage page within the Job Summary view. You can refer to the rating information displayed on the candidate card to view the average stars and recommendation ratings, as well as the number of reviews that were averaged to produce the average result.

Review All Ratings page

From the On-demand or Live interview pages, you can click the bar graph icon next to the candidate to open the Review All Ratings page, where you can view:

• All submitted ratings

• Total and possible review score

• Average rating and review score

• Review rate and other completion statistics

You can also use rating and recommendation results to prioritize, compare, or automatically advance successful candidates from the current interview stage to the next. If you configured the interview stage to automatically advance candidates based on the ratings or recommendation, then candidates that meet the defined criteria are automatically advanced to the next interview stage. Otherwise, you can review the ratings for each candidate and manually advance the ones that you want to move to the next stage. For more information, see Advancement.

Reviewing Assessment Scores

Assessments are pre-employment evaluations that recruiters can use to evaluate a candidate's skills, behavior, and personality. Results of an online assessment can be used to compare candidates to benchmarks, and then prioritize and advance the candidates who are the best fit for the job.

You can configure HireVue to integrate supported assessment tools into the on-demand video or on-demand text interview. If an on-demand interview includes an assessment, you can review the results in two places within the job:

Interview stage filter

The Stage page displays a summary of the progress for each stage in your job. For on-demand stages that include assessments, you can use the filter and sort option to display only those candidates that achieve a specific score on their assessment.

This example shows an on-demand stage filter that is configured to use VJT assessments to evaluate candidates.

Candidate card

Candidate cards for on-demand stages that require assessments display the submitted assessment score directly on the card. This allows you to quickly evaluate and compare candidates based on their scores. For more information, see Job summary (ratings indicators).

This image displays an example candidate card with a VJT assessment score of 4 (Excellent Fit).

Review page

You can review assessment results for on-demand stages on the Assessment tab of the review page.

The review page displays the candidate fit information as well as a See Assessment link which allows you to view all of the assessment scores on the Assessment tab.

Assessment tab

The Assessment tab displays all of the candidate assessment scores, the overall result, and a link to the Candidate Profile Report.

Candidate Profile Report

The Candidate Profile Report is available from the View Report link on the Assessment tab. This report provides an indication of how well the candidate is likely to perform in the role. The candidate profile provides fit scores on a variety of competencies critical for success in the role. These competencies are customized to the role.

The report is divided into three sections:

• Overall Fit

• Competency Fit

• Work History Probes

Note: Assessments are a licensed feature in Hirevue and may not be available for your application. See your Hirevue system administrator for more information.